FAQ
Frequently asked questions
Everything resellers usually ask before their first order.
How is the wholesale price set?
Wholesale prices sit below the live selling price on eSimNest.com, our retail partner, and follow it automatically when eSimNest prices change. The exact discount may change over time; the Pricing page and the console always show your current price.
Is there a contract, a minimum order or a monthly fee?
No. There is no contract, no minimum order quantity and no subscription. You pay for the eSIMs you order from a prepaid balance.
How fast can I start selling?
Sign-up takes about two minutes and your account is live as soon as you verify your email. There is no manual review. Top up your balance and you can place your first order straight away.
How do I pay?
Top up your balance with Revolut Pay, from US$100. You can turn on auto top-up so your balance is refilled when it falls below a threshold you choose. Every top-up has a downloadable invoice.
Does my balance expire?
Yes. Each top-up expires 12 months after it is added, and orders always use the oldest funds first. We email you before any funds expire. Turn on auto top-up with a modest amount if you sell occasionally, so less sits in your balance.
Can I get my balance refunded?
No. Top-ups can only be spent on eSIMs and are not refunded to your card. If an order fails, or we accept a refund for an unused eSIM, the amount goes straight back to your balance. The full rules are in the Reseller Terms.
What can I sell?
More than 5,000 data plans covering over 200 countries and regions: single-country, regional and global plans, fixed-data and daily-data, many with top-up support. The full list with live wholesale prices is on the Pricing page.
Can I sell under my own brand?
Yes. The eSIM delivery email carries your brand name, logo, colour and support address. The storefront template is fully white-label, and your customers never see the eSimDistributor name unless you choose to show it.
Do I need developers?
No. You can order eSIMs by hand in the console and send the QR code by email or link. If you do have developers, the REST API and webhooks let you automate everything, and the storefront template deploys without writing code.
How do my customers install the eSIM?
Each eSIM comes with a QR code and the manual activation details (SM-DP+ address and activation code). You can send them from the console, let us email them in your brand, or show them in your own app through the API.
Can my customers top up an existing eSIM?
For plans that support it, yes. The API lists the top-up packages available for each eSIM, and you can order a top-up from the console or with one API call.
What happens if an eSIM cannot be provisioned?
Most eSIMs are delivered instantly. If provisioning is delayed, the order shows as processing and you receive an order.completed or order.failed webhook, and the order status in the console and API changes to match.
Can my team share one account?
Yes. Invite colleagues with one of four roles: owner, admin, operator (orders and eSIMs only) or finance (billing only).
How do I get help?
Email support@esimdistributor.com. Tell us your company name and, for an order question, the order number.
Still have a question? Email support@esimdistributor.com.
Start selling eSIMs today
Free account, live in two minutes. Top up from US$100 when you are ready to order.